Refund Policy — Car Inspect

Refund Policy

Last updated: September 2026

Thanks for choosing Car Inspect for your vehicle history and VIN check reports. This policy explains when a refund is — and isn't — available for purchases made through carinspect.vin. By ordering a report, you agree to the terms described below.

The short version

Reports are digital, so most sales are final once a report is delivered.
Refunds apply to real delivery or billing errors — not VIN typos or a change of mind.
Requests need to reach us within 7 days of your purchase.
Email support@carinspect.vin with your order details and we'll take it from there.

1. Nature of digital products

Car Inspect reports are digital products. Once a report has been generated and sent to the email address you provided at checkout, we consider the order complete.

Because of that, delivered reports are generally non-refundable, except in the limited situations described in this policy.

2. Eligibility for refunds

A refund may be considered if:

Your report wasn't delivered because of a verified issue on our end
You were charged twice for the same order due to a payment error
We were unable to generate your report because of a system failure

All refund requests must reach us within 7 days of your original purchase.

3. Non-refundable cases

We're not able to issue a refund when:

The VIN was entered incorrectly at checkout
The report has already been delivered successfully
You're unsatisfied with the content or completeness of the data in the report
A delay was caused by a third-party data provider rather than by us
You've simply changed your mind after purchasing

4. Data accuracy disclaimer

We pull data from a wide range of trusted sources, including government registries, insurers, and verified automotive providers.

While we aim for high accuracy, we can't guarantee that every record is complete or fully up to date. We'd encourage you to independently confirm any critical details before making a decision based on your report.

5. Report corrections

If you spot a meaningful error in your report, let us know within 7 days of delivery.

After reviewing your case, we may issue a corrected or updated version at no extra cost where appropriate. Providing a correction doesn't, on its own, qualify you for a refund.

6. Customer responsibility

When you purchase a report, you're confirming that:

You're responsible for entering the correct VIN at checkout
Reports generated from an incorrect or invalid VIN aren't eligible for a refund
Report results depend on data available from third-party sources, which is outside our control

7. Order processing & cancellation

Report generation starts as soon as payment is confirmed, so orders can't be cancelled once processing has begun.

If your report has already been generated or delivered, it's no longer eligible for cancellation or refund.

8. How to request a refund

To request a refund under one of the eligible conditions above, contact our support team within the applicable timeframe. Please include your order details and a clear description of the issue so we can review it quickly.

support@carinspect.vin

9. Commitment to fair service

This policy exists to keep things transparent and fair, while protecting the integrity of our reporting service. We're committed to delivering accurate, timely, and high-quality vehicle reports to every customer.

10. Acceptance of policy

By completing a purchase on Car Inspect, you confirm that you:

Have read and understood this Refund Policy
Agree to the conditions outlined above
Accept the limitations that come with a digital reporting service